15 Year Limited Residential Warranty
We're proud of the furniture we make, and confident that it will last. That's why we offer an industry-leading 15-year residential warranty on every piece of furniture we sell, along with an impressive 5-year warranty for commercial customers.
Gensun warrants to the original purchaser that the products are free from defects in material and workmanship. The product frame and structural components warranty lasts for a period of (15) years from the date of original purchase. The product powder coat finish warranty lasts for a period of (5) years from the date of original purchase with normal use and proper maintenance. The fabrics, cushion-fill materials, glass fire pit tops, fire pit burner components, furniture/cabinet/product accessories and parts warranty lasts for a period of (1) year from the original purchase date. Woven material is warranted against manufacturer’s defect for (3) years from original purchase date. Gensun will pay the freight/shipping costs to the authorized retailer of record for replaced product in North America for (1) year from the date of original purchase.
If the product frame or structure fails or if the finish peels or blisters Gensun will, at its option, repair or replace the frame or part in the original style and finish whenever possible. However, if the original style or finish is no longer available Gensun will substitute product of equal value in a similar style and/or finish.
What Is Not Covered
The warranty does not cover fading of the finish due to extensive exposure to outdoor elements. The warranty does not cover shipping damage and damage from improper handling, misuse, abuse, acts of nature, normal wear and tear, fading of materials, pitting or chipping, damage from harsh cleaning solutions, sun screen and tanning lotions, freezing, mildew/mold, staining, chair and table glide wear, fabric/woven material stretching, and over tightening of hardware. Table/cabinet-top and frame variations up to 0.1 inch are not covered. Damage due to a lack of responsible care and maintenance for the product (especially at indoor pools, seaside use or extreme temperatures) is not covered.
The warranty claim must be made by the original purchaser through the authorized retailer of record. The product or pictures must be provided, if requested, to Gensun or its’ authorized representative. Proof of purchase and return goods authorization are necessary.
Care & Maintenance
Please refer to the Care & Maintenance information for proper guidelines regarding all Gensun products. Failure to follow these guidelines can void the warranty.
Gensun is not responsible for any other costs; consequential or incidental damages resulting from any defect in the product.
This warranty gives you specific legal rights and you may also have other legal rights granted by your state of residence.
Send correspondence to:
United States Headquarters
Gensun Customer Service Dept
9449 8th St.
Rancho Cucamonga, CA 91730
Australia & New Zealand
Ralph Carr Management
229 Lennox Street
Richmond, Victoria 3121
Tel: +613 9428 4862